Notifications

OnSite can alert you when services are due and when you arrive at a job site.

Table of contents

1. Turning on notifications
2. Arrival notifications
   1. Enabling arrival notifications
   2. Per-site notification control
3. Service-due notifications
4. Troubleshooting notifications
   1. Arrival notification didn’t fire
   2. Service reminder didn’t appear
   3. Notifications tab shows “No sites added yet”

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Turning on notifications

OnSite requests notification permission during onboarding. If you skipped it, you can enable notifications manually:

1. Open your device Settings app.
2. Scroll down and tap OnSite.
3. Tap Notifications and turn them on.

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Arrival notifications

OnSite can detect when you arrive at a site and send a banner notification — even if the app is closed.

Enabling arrival notifications

1. Open the Notifications tab in OnSite (found inside the Calendar tab).
2. Turn on the Site Arrival Notifications toggle.
3. If prompted, grant OnSite permission to use your location Always in device Settings.

Arrival notifications require Always On location access. If you’ve only granted While Using, go to Settings → OnSite → Location and change it to Always.

Per-site notification control

By default, arrival alerts are enabled for all sites. You can mute individual sites:

1. Open the Notifications tab.
2. Find the site in the list.
3. Toggle it off to mute arrival alerts for that site.

Tap Mute All to silence every site at once, or Unmute All to re-enable them.

Turning off alerts for a site stops banners from appearing when you’re within range. It does not affect service-due or invoice notifications.

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Service-due notifications

OnSite generates service-due alerts based on the Service Interval set on each job. These appear in the Calendar tab and as push notifications when a service date is reached.

No additional setup is needed — just make sure notifications are enabled for OnSite in device Settings.

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Troubleshooting notifications

Arrival notification didn’t fire

• Confirm Site Arrival Notifications is turned on in the Notifications tab.
• Check the site has a valid address with GPS coordinates.
• Go to Settings → OnSite → Location and confirm access is set to Always.
• Make sure the site is not muted in the per-site list.
• Check Settings → OnSite → Notifications is enabled at the system level.

Service reminder didn’t appear

• Confirm the job has a Service Interval greater than 0.
• Confirm OnSite notifications are enabled in device Settings.
• Check the Calendar tab — the reminder appears there even if a push notification is missed.

Notifications tab shows “No sites added yet”

• Add at least one site with a valid address to begin tracking arrivals.